Returns and Refund Policy
What can be returned:
- Damaged or defective items within 2 days of delivery.
What cannot be returned:
- Items that are unworn or unused, but you don't like the design/product or size.
- Items purchased under offers or special discounts.
- Items returned after 2 days of delivery.
How to return an item:
- Contact us at info@modenaworks.com to initiate a return.
- Pack the item in its original packaging.
- Our courier partner will pick up the item from you.
Refunds:
- Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, youwill receive a full refund within 72 hours to your bank account.
- Refunds for COD orders will be made via bank transfer to the customer's name.
Damages and issues:
- Please inspect your order upon arrival and contact us immediately if you receive a defective, damaged, or wrong item.
- Minor scratches on buckles are not considered damage.
Charges:
- You will be responsible for the reverse pickup charges for returned items. The cost will depend on your location and the weight of the item.