Exchange, Returns and Refund Policy

ONLY EXCHANGES AND RETURNS APPROVED BY MODENA WORKS WILL BE ACCEPTED.

What can be returned:

  • Damaged or defective items within 2 days of delivery.

What cannot be returned:

  • Items that are unworn or unused, but you don't like the design/product or size.
  • Items purchased under offers or special discounts.
  • Items returned after 2 days of delivery.

How to return an item:

  1. Contact us at info@modenaworks.com to initiate a return.
  2. Pack the item in its original packaging.
  3. Our courier partner will pick up the item from you.

Note: In cases where we are unable to arrange a return pickup, you will need to initiate the return yourself. Rest assured, you will be reimbursed for the return shipping cost along with the full refund for your order.

Return address:
303, Labh Icon, Near Bansal Mall, 
Vasna-Gotri Road, 
Vadodara, Gujarat-390007
Contact: 9023912513

Refunds:

  • Partial payments made for COD (Cash-on-Delivery) orders are non-refundable.
  • Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, you will receive a full refund within 72 hours to your bank account.  
  • Refunds for COD orders will be made via bank transfer to the customer's name.

Damages and issues:

  • Please inspect your order upon arrival and contact us immediately if you receive a defective, damaged, or wrong item.
  • Minor scratches on buckles are not considered damage.

Charges:

  • You will be responsible for the reverse pickup charges for returned items. The cost will depend on your location and the weight of the item.

Exchanges:

  • The customer is responsible for arranging and bearing the cost of returning the original item to us.
  • Once we receive and inspect the returned item, we will dispatch the replacement.
  • If the replacement item is of higher value, the customer will need to pay the difference before the new item is shipped.
  • If the replacement item is of lower value, the balance will be refunded to the customer within 48 hours of receiving the returned item.
  • The customer will also be liable for the cost of re-delivery.

Return address:
303, Labh Icon, Near Bansal Mall, 
Vasna-Gotri Road, 
Vadodara, Gujarat-390007
Contact: 9023912513

What can be exchanged:

  • All products received can be exchanged within 2 days of delivery.